MPI are looking for a Permanent Account Manager for our client based in Bedford.

Salary

£35K with 5% bonus based on objectives.

Hours 37 – Mon to Thurs 8.30 to 5.00 and Fri 8.30 to 1.30

Contributory pension scheme

Holidays 25 rising in increments of 1 per full calendar year to max 28 plus Bank Holidays.

Mission

To manage the strategy and communication with assigned customers (Customer Management) with the 5. BD Sales & Marketing team

To lead their Customer Focus Team (Team Management)

To manage profitability of assigned projects (Financial Management)

Responsibilities

- Is the customers point of contact

Answers to all customer requests

Informs customer of internal changes as required

Helps to resolve issues and complaints

- Applies the terms of the contract (forecast, ECO, etc.), leads contract renewal negotiation, ensures contracts are always kept updated and applied

- Drives performance to achieve the best possible level of customer satisfaction

- Coordinates Quarterly Business Review (QBR) as required

Leads the QBR process in the PLM and with customers

- Is responsible for growing the business with existing customers

Helps to build the common strategy with a global vision (multi sites, high/best/low cost region) with 5.3.2 Manager - Sales

Knows the leverage to grow the business

- Leads the CFT (10.4.1 Engineering Leader - Project Manufacturing; 8.5.4 Logistics Leader - Planning; 7. Quality and 9. GMSCM)

Animates weekly team meetings

Publishes meeting minutes

Follows up action plans

- Coordinates Customer Quotation (CQ) activity

Monitors the CQ process in the PLM as required

Manages and leads the CQ presentation to customers

- Coordinates New Product Introduction (NPI) projects

Monitors the NPI process in the PLM

Manages the project Risk Analysis, the start-up of a new program, product implementation, plan, schedule

- Coordinates the Engineering Change Orders (ECO)

Initializes the ECO in the PLM

Manages the cost impact analysis of ECO

Presents and asks to customer validation of ECO

- Creates and updates data in the ERP as required

Process Sales Setup (GSU 04): creates, manages and controls customer relationship with 5. BD – Sales & Marketing and 2. Finance & Administration

Process Customer Forecast Maintenance (MAN 02): loads customer forecast with 8.5.5 Logistics Analyst – Planning

Processes Customer Requirement (S&M 03) and Sales Order Maintenance (S&M 01): updates customer forecast and schedule with 8.5.5 Logistics Analyst – Planning

- Ensures and maintains the financial profitability of projects

Works with 9. GMSCM for material cost and with 10.4.1 Engineering Leader - Project Manufacturing for labour cost and with 12. Lean

Interfaces with 9. GMSCM and with 10.4.1 Engineering Leader - Project Manufacturing to ensure manufacturing material requirements and associated costs are met as required by contracts

Checks inventory levels and on-time delivery

Manages excess and obsolete inventory

Provides accurate and regular forecasts per the financial planning cycle

Manages and analyses the customer P&L

- Ensures the right quality level based on customer target

Education/Qualification

3-5 years’ experience in similar positions in the ems industry preferably

Experience (years & fields)

Technical:

English professional mandatory

Knowledge of electronics

Knowledge of commercial rules

Finance literacy

MS Office: Excel, PowerPoint

Time and priorities management

Methodology of problem solving

PLM and ERP knowledge

Soft:

Communication

Negotiation

Teamwork

Project management

Customer oriented

Leadership

Strictness

Ability to work under pressure

Opportunity