MPI have a requirement for a permanent Medical & Dental service Technician to be based in Catterick, North Yorkshire
Permanent role: £27,455 increasing to £32,000 within Pay Bands available
To inspect, install, service and repair all types of medical, dental and veterinary equipment for air, land and maritime whilst working predominantly at customer’s sites.
RESPONSIBILITIES OF THE JOB
1. Plan and carry out scheduled equipment servicing and inspections in liaison with the customer whilst working at the customers site.
2. Plan and carry out unscheduled servicing, repairs and tests prior to issue in liaison with the customer.
3. Manage and co-ordinate manpower and resources to meet planned targets to achieve a high level of serviceability and reduce equipment down time.
4. Required to make on the spot engineering decisions on equipment, including withdrawal from use where patient or user safety is concerned.
5. Act as a Subject Matter Expert on issues including equipment care and maintenance, records and document keeping, future equipment and infrastructure requirements.
6. Be a Radiation Protection Supervisor (RPS) both for the work carried out by yourself and in an advisory capacity for the customer, maintaining the radiation dosimeters worn locally by the MDSS Team and ensuring they are sent to DSTL for monitoring and the results are observed and acted upon if necessary.
7. Keep up to date with current equipment servicing requirements as detailed in the Army Equipment Support Publications documents (AESP’s), Defence Infrastructure Notices (DIN’s) and Joint Service Publications (JSP’s).
8. Use Perseus, the inhouse medical and dental management database, as is required by JSP473 and relevant AESP’s, to:
· Plan upcoming work schedules.
· Maintain equipment histories and current site holdings.
· Maintain site information and contact information.
· Raise and close down completed scheduled jobs.
· Raise, progress and close down unscheduled jobs.
· Register new equipment’s following a TPI.
· Order spares required for all aspects of the job. Both servicing consumables and job/repair specific spare parts.
· Manage the calibration of the locally held test equipment.
9. The raising and control of all necessary maintenance and performance records as required by JSP 473 and relevant AESP’s
10. Maintain the serviceability of locally held test equipment, ensuring it’s within calibration. To raise and administer contracts for the servicing, repair and calibration of Medical, Dental and Test equipment. This includes despatching the items and receipting when complete. These contracts are arranged through the Equipment Managers nominated contractor using AFG 88000
11. Maintain the stocks of locally held office consumables and restocking when required by completing the internal Request for Contract Action (RCA) process.
12. Maintain the locally held PPE. Using the RCA process for any items required.
13. Maintain COSHH management and risk assessments.
14. Maintain the MDSS leased vehicles held locally, including completion of daily Authority to use Document (ATUD) and co-ordinating servicing and repairs.
15. To act as storekeeper for any spares received.
16. To administer the repair of any equipment’s requiring servicing/repair by the OEM. Through the AFG8800 process with Team Leidos.
17. To carry out training as required. Both equipment/work specific and civil service mandatory training.
18. Mentor and train new starters and apprentices.
19. For MDSS’s at remote locations i.e. not attached to a supporting DECA workshop facility there are extra responsibilities:
· Arrange maintenance, repair and security of their buildings and fixtures, also attending mandatory safety and security meeting at parent unit.
· Arrange with couriers collection and delivery of any equipment requiring off-site repair and calibration. This includes packaging of said items.
21. Comply with the customers local radiation rules.
REQUIRED KNOWLEDGE AND SKILLS
· Recognised and accredited qualifications in either electrical or electronic engineering is essential for the job.
· Successful completion of a 6 week Defence School of Electronic & Mechanical Engineering (DSEME) in Lyneham Medical and Dental Specialist Equipment Course (half medical, half medical course, expenses paid)
· Completion of various internal training courses i.e. Radiation Protection Supervisor Course. (Every 5 years), Pressure Vessels Course and other various Original Equipment Manufacturer (OEM) training courses.
· Ability to learn and process information whilst undertaking the role.
· The ability to read, understand and implement technical documentation is vital.
· Being able to communicate with customers and prioritise workload in what can be a changing environment is essential.
INTELLECTUAL DEMANDS OF THE JOB
· The scope of equipment’s worked on is vast, ranging across approximately two hundred different equipment types and models from dental to medical. Dental spanning across dentist chairs, pressure sterilizers to X-Ray machines. Medical across Electrocardiograms (ECG), suction units to vital signs monitors.
· The routine/scheduled servicing element of the job is largely documented through the AESP’s, which are accessed through Tech Docs on line (TDOL) and servicing manuals, but the knowledge and familiarity with the equipment required to carry out these instructions is needed across all equipment types.
· The repair/unscheduled element of the job requires intuitive and developed troubleshooting techniques. A dental chair, for example, has complex electronic, mechanical and pneumatic systems all working together to achieve the functions of the chair and instruments whilst ensuring patient safety. Fault finding on a system like this requires skill and knowledge that can only be gained from experience and the engineering abilities of the individuals within the team.
· Each MDSS location has a large degree of autonomy in how their work is scheduled. The servicing requirements is displayed on a month by month basis within Perseus, it is up to the individual location to schedule in the work within this. This is done with consultation with the customer to ensure timely completion and access to equipment in a manner as to not disrupt the work of the customer.
· The repair/unscheduled work is then fed in on top of the scheduled work by direct contact with the MDSS Team Members from the customer. This work must also be planned in and prioritised to ensure smooth running of the customer’s locations we are responsible for.
· The time management skills to complete this are dependent on the Team Members and key to the smooth operation of the Team as a whole and feed into DECAs performance.
· The knowledge and skills attained by the Team Members are also drawn upon as SME’s by the customer who will use us as a first port of call with equipment functionality, performance and patient safety issues
· Knowledge of the legislative criteria associated with the role is also vast and key. This ensures the work carried out is to a safe level and that the documentation generated and retained fulfils the legal requirements. Understanding technical documentation is a skill utilised extensively for this aspect.
· Due to the nature of the work, schedules and priorities can change over the course of the day. The ability to be flexible is therefore required in the role.
· Required to work at different locations and therefore have to be mentally flexible in terms of approach, challenges and environments.
COMMUNICATION DEMANDS OF THE JOB
· The role demands excellent communication skills, both verbal and written, as they are required to communicate with a large array of people and organisations such as Tri-Service Medical Centre’s, Dental Centre’s, Rehabilitation and Physio Departments, Veterinary Units, HMS Ships and Submarine’s, RFA Ships, Regimental Aid Posts (RAP’s), Field Hospitals and Armed Forces Careers Office’s (AFCO).
· The role requires flexibility in style in order to communicate with high and low ranking military personal, high and low ranking civil servants from organisations outside of DECA and OEMs.
· Required to communicate internally with other team members and departments within DECA.
· The team is geographically spread around the UK, so face to face communication is not normally possible with the other employees of DECA, therefore, both telephone and email communication skills are vital.
· Communicating with customers and prioritise workload in what can be a changing environment is essential.
· Driving is a large element of the role as the majority of the work is carried out at user sites. Team members can be required to drive up to 30,000 work miles per year.
· Some of the equipment worked on is very heavy and manual handling techniques are utilised. Also some equipment is located in cupboards where access is limited.
· Movement of equipment around and on/off of Ships and Submarine’s due to the size and construction of the vessels if often limited.
· Overnight stays are sometimes required due to the distance away from the MDSS location.
· The work location changes on a daily basis, so being adaptable to the conditions and
regulations of many different sites is required.
· Work will very often be carried out as a lone worker, so self-reliance and adaptability is essential.
· The work environment is often clinical in nature therefore this presents its own challenges which the engineer must be fully conversant with.
· Infection risks (hepatitis B, etc.)
REQUIRED EDUCATION AND EXPERIENCE
· A accredited background in either Electronic or electrical engineering.
· A full UK/EU Driving Licence.
· A working knowledge of Microsoft Office applications.