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MPI are looking for a Permanent Program Manager for our client based in Bedford.




To manage the strategy and communication with assigned customers (Customer Management) with the 5. BD Sales & Marketing team

To lead their Customer Focus Team (Team Management)

To manage profitability of assigned projects (Financial Management)



-          Is the customers point of contact

ü  Answers to all customer requests

ü  Informs customer of internal changes as required

ü  Helps to resolve issues and complaints

-          Applies the terms of the contract (forecast, ECO, etc.), leads contract renewal negotiation, ensures contracts are always kept updated and applied

-          Drives performance to achieve the best possible level of customer satisfaction

-          Coordinates Quarterly Business Review (QBR) as required

ü  Leads the QBR process in the PLM and with customers

-          Is responsible for growing the business with existing customers

ü  Helps to build the common strategy with a global vision (multi sites, high/best/low cost region) with 5.3.2 Manager - Sales

ü  Knows the leverage to grow the business

-          Leads the CFT (10.4.1 Engineering Leader - Project Manufacturing; 8.5.4 Logistics Leader - Planning; 7. Quality and 9. GMSCM)

ü  Animates weekly team meetings

ü  Publishes meeting minutes

ü  Follows up action plans

-          Coordinates Customer Quotation (CQ) activity

ü  Monitors the CQ process in the PLM as required

ü  Manages and leads the CQ presentation to customers

-          Coordinates New Product Introduction (NPI) projects

ü  Monitors the NPI process in the PLM

ü  Manages the project Risk Analysis, the start-up of a new program, product implementation, plan, schedule

-          Coordinates the Engineering Change Orders (ECO)

ü  Initializes the ECO in the PLM

ü  Manages the cost impact analysis of ECO

ü  Presents and asks to customer validation of ECO

-          Creates and updates data in the ERP as required

ü  Process Sales Setup (GSU 04): creates, manages and controls customer relationship with 5. BD – Sales & Marketing and 2. Finance & Administration

ü  Process Customer Forecast Maintenance (MAN 02): loads customer forecast with 8.5.5 Logistics Analyst – Planning

ü  Processes Customer Requirement (S&M 03) and Sales Order Maintenance (S&M 01): updates customer forecast and schedule with 8.5.5 Logistics Analyst – Planning

-          Ensures and maintains the financial profitability of projects

ü  Works with 9. GMSCM for material cost and with 10.4.1 Engineering Leader - Project Manufacturing for labour cost and with 12. Lean

ü  Interfaces with 9. GMSCM and with 10.4.1 Engineering Leader - Project Manufacturing to ensure manufacturing material requirements and associated costs are met as required by contracts

ü  Checks inventory levels and on-time delivery

ü  Manages excess and obsolete inventory

ü  Provides accurate and regular forecasts per the financial planning cycle

ü  Manages and analyses the customer P&L

-          Ensures the right quality level based on customer target


3-5 years’ experience in similar positions in the ems industry preferably

Experience (years & fields)


English professional mandatory

Knowledge of electronics

Knowledge of commercial rules

Finance literacy

MS Office: Excel, PowerPoint

Time and priorities management

Methodology of problem solving

PLM and ERP knowledge






Project management

Customer oriented


StrictnessAbility to work under pressure