MPI are looking for a Permanent Program Manager for our client based in Bedford.

Salary

£35K

Mission

To manage the strategy and communication with assigned customers (Customer Management) with the 5. BD Sales & Marketing team

To lead their Customer Focus Team (Team Management)

To manage profitability of assigned projects (Financial Management)

Responsibilities

- Is the customers point of contact

ü Answers to all customer requests

ü Informs customer of internal changes as required

ü Helps to resolve issues and complaints

- Applies the terms of the contract (forecast, ECO, etc.), leads contract renewal negotiation, ensures contracts are always kept updated and applied

- Drives performance to achieve the best possible level of customer satisfaction

- Coordinates Quarterly Business Review (QBR) as required

ü Leads the QBR process in the PLM and with customers

- Is responsible for growing the business with existing customers

ü Helps to build the common strategy with a global vision (multi sites, high/best/low cost region) with 5.3.2 Manager - Sales

ü Knows the leverage to grow the business

- Leads the CFT (10.4.1 Engineering Leader - Project Manufacturing; 8.5.4 Logistics Leader - Planning; 7. Quality and 9. GMSCM)

ü Animates weekly team meetings

ü Publishes meeting minutes

ü Follows up action plans

- Coordinates Customer Quotation (CQ) activity

ü Monitors the CQ process in the PLM as required

ü Manages and leads the CQ presentation to customers

- Coordinates New Product Introduction (NPI) projects

ü Monitors the NPI process in the PLM

ü Manages the project Risk Analysis, the start-up of a new program, product implementation, plan, schedule

- Coordinates the Engineering Change Orders (ECO)

ü Initializes the ECO in the PLM

ü Manages the cost impact analysis of ECO

ü Presents and asks to customer validation of ECO

- Creates and updates data in the ERP as required

ü Process Sales Setup (GSU 04): creates, manages and controls customer relationship with 5. BD – Sales & Marketing and 2. Finance & Administration

ü Process Customer Forecast Maintenance (MAN 02): loads customer forecast with 8.5.5 Logistics Analyst – Planning

ü Processes Customer Requirement (S&M 03) and Sales Order Maintenance (S&M 01): updates customer forecast and schedule with 8.5.5 Logistics Analyst – Planning

- Ensures and maintains the financial profitability of projects

ü Works with 9. GMSCM for material cost and with 10.4.1 Engineering Leader - Project Manufacturing for labour cost and with 12. Lean

ü Interfaces with 9. GMSCM and with 10.4.1 Engineering Leader - Project Manufacturing to ensure manufacturing material requirements and associated costs are met as required by contracts

ü Checks inventory levels and on-time delivery

ü Manages excess and obsolete inventory

ü Provides accurate and regular forecasts per the financial planning cycle

ü Manages and analyses the customer P&L

- Ensures the right quality level based on customer target

Education/Qualification

3-5 years’ experience in similar positions in the ems industry preferably

Experience (years & fields)

Technical:

English professional mandatory

Knowledge of electronics

Knowledge of commercial rules

Finance literacy

MS Office: Excel, PowerPoint

Time and priorities management

Methodology of problem solving

PLM and ERP knowledge

Soft:

Communication

Negotiation

Teamwork

Project management

Customer oriented

Leadership

StrictnessAbility to work under pressure

Opportunity