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    Technical Support Engineer

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    01952 201342

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​MPI requires a Technical Support Engineer APU to work in Gosport, Hampshire

Rates of pay to be discussed on application.

Ensure business continuity as Auxiliary Power Unit programmes are transitioned between company sites and support integration of the APU product lines with the company business systems.
Prepare detailed work instructions for repair and overhaul of gas turbine engines, components or accessories to ensure compliance with regulations, approved maintenance data and customer requirements;
Maintain work instruction packages, inspection recording packages and parts master data within the organisation’s MRO ERP (Maintenance, Repair and Overhaul, Enterprise Resource Planning) system;
Effectively resolve technical problems beyond the scope of the product unit operations group and liaise with manufacturers where appropriate;
Support the Performance Engineer in engine and accessory test performance analysis and troubleshooting;
Champion quality control to maximise first pass test rate and customer satisfaction;
Review airworthiness directives, service bulletins and manual changes to incorporate amendments into production;
Interpret and clarify instructions for continued airworthiness; creates and controls locally clarified or revised maintenance data;
Maintain technical concurrence of maintenance documentation and records;
Conduct material review board to ensure that product cost and quality are controlled.
Create and maintains unit build standards and engineering bill of materials documentation to support operational repair and overhaul processes;
Provide written or verbal technical advice for customers; produce reports relating to product serviceability, repair summaries, warranty, and failure analysis or product configuration;
Provide technical support during the implementation of new processes; specify tools and test equipment required and assist in training on the overhaul and test methods;
Review warranty claims and advise management on the disposition of assigned items;
Support the implementation of authorised repair or improvement schemes, together with feasibility studies;
Support Procurement in maintaining configuration management whilst components are being repaired or exchanged;
Review tool calibration ‘out of tolerance’ notifications and risk assess potential impact to production.
Respond to Non-Conformance/Inspection Rejection reports to
disposition hardware and to identify root cause and corrective action;
To ensure that all non-conforming products and processes are identified and that corrective action is taken in line with Quality standards and timetables;
To identify, drive and/or contribute to all appropriate continuous improvement opportunities;
Carry out special projects as assigned;
Carry out other duties as assigned;
Ensuring that continuation training is up to date and that packs are read and signed for;
Adherence to our Quality Management Systems (QMS), Safety Management Systems (SMS), Environmental Management Systems (EMS) and all associated Business Manual
Issue of work instructions dependent upon product type.
Part and work instruction master data maintenance within MRO ERP system.
Organisational Relationships:
Reports to the Engineering Manager, whilst delivering a high level of engineering support service to the Engines Business Unit operations team and their respective Programme Managers.
Interacts with the Customer Service Project Managers as a technical liaison;
Work with Customer Services, Planning and Procurement to manage inputs and deliveries within time-scale and to standard;
Works with relevant support area Managers to help control repair supply chain and spares
Job Requirements (e = essential / d = desirable)
Education and Training:
Degree or similar level of education in an aerospace or gas turbine discipline; (e)
Experience in an aerospace or manufacturing environment with gas turbine experience; (e)
Awareness and implication of the regulations and regulatory requirements of the aerospace industry; (e)
Strong planning, organizational, analytical, decision making, oral and written communication skills; (d)
Ability to provide advice as a subject matter expert and provide technical report writing. (d)
Experience of aircraft Auxiliary Power Units and their accessories (Pratt & Whitney Canada PW901 & Honeywell 36 Series) (e)
Technical Requirements:
Ability to read, understand and interpret engineering drawings, manuals and technical instructions (e)
Working knowledge of applicable regulations, such as CAA/EASA Part-145 (d)
Working knowledge of precision measuring instruments (e)
Working knowledge of gas turbine engine theory, maintenance and performance analysis  (e)
Knowledge of engine and component builds, temporary revision of maintenance data and original equipment manufacturing manuals (d)
Working knowledge of NAVIXA MRO ERP system (d)
Proficient user of Microsoft Windows, Outlook, Word, and Excel. (e)
This is not an exhaustive list and from time to time additional responsibilities may be provided directly from your Line Manager.