​MPI have a requirement for a Line & AOG Support Services Supervisor to work in a permanent position on site at Stansted.

Rate of pay:- £48K per annum basic + £5K shift

Working hours:- 4 on 4 off – 07.00-19.00

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Overview of role:-

The Line and AOG Support Services Supervisor is responsible for the day to day running of the Stansted line station.

Key Account point of contact for contracted aircraft customer base.

Leads a team of B1 and B2 Line/AOG Engineers.

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Accountability:-

To ensure that all line maintenance and AOG events are planned effectively and completed on schedule for aircraft being supported from Stansted.

To ensure the line stations under his/her control meet regulatory and company standards as set out within the company MOE.

In conjunction with the Line and AOG Commercial Executive, act as the primary liaison with aircraft owners or representatives, ensuring positive customer satisfaction.

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Main Responsibilities and Duties:-

Assess the daily requirements for line and AOG support and allocate resources to achieve the daily commitments.

Responsible for the task allocation of the team of Stansted based Line/AOG licensed engineers.

Ensure The Jet Centre delivers the very highest level of response on a consistent basis, to its demanding customer base.

Manage operational effectiveness, resource control, and maintenance planning.

Ensure the Part-CAMO is duly supported to fulfil the regulatory requirements and Work Orders are issued and Work Packs returned for permanent records within the regulatory/contracted time constraints.

Coordinate all AOG/unscheduled maintenance events, providing recommendations to the maintenance personnel, in order to utilise allocated downtime in a safe and efficient manner.

Ensure that crew members are provided with all the required support concerning maintenance related issues, to guarantee the safety and reliability of the aircraft.

Communicate the progress of inputs/projects daily by using any necessary acceptable means to the customer and the CAMO.

Ensure that all work undertaken as instructed remains within the capabilities of the Company MOE and subject aircrafts associated state of registry.

Maintain professional appearance and uphold company uniform standards.

Ensure company vehicle appearance reflects a high level of customer perception.

Ensuring compliance with the company Safety Management System (SMS) in respect of actively advocating, promoting & implementing safety policy – Identification, assessment, and resolution of risks & hazards. Actively participate in company management & safety forums.

Provide assistance to the Line and AOG Commercial Executive with estimating hours for projects.

Any other duties within your capabilities that may be required by the Deputy Head of Maintenance Authorities

Has disciplinary authority over the staff working within his/her area of responsibility.

To request and provide assistance to the Deputy Head of Maintenance

To request assistance from other departments

To propose additional trainings and procedures updates

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Qualifications and Pre Requisites

Woking knowledge of business jet maintenance and engineering management processes

Proven ability to manage resources effectively.

Good leadership skills and excellent customer interpersonal skills.

Relevant engineering degree and/or aircraft maintenance work experience.

To be responsible for the technical administration of client aircraft, as per the competent NAA regulation.

Working knowledge of inspection procedures, methods, equipment, and accepted industry standards.

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Other Specifications

Highly organised and able to prioritise work in a fast-paced environment.

Maintain strict company and customer confidentiality.

Attend and pass successfully all mandatory trainings & assessments according to the area of activity