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  • Location

    Milton Keynes

  • Job title:

    Manufacturing Customer Service Administrator

  • Sector:

    Manufacturing and Engineering

  • Job type:


  • Contact email:

  • Job ref:





MPI are looking for a Customer Service Administrator who has experience in a fast-paced manufacturing environment for our client who is based in Milton Keynes, Buckinghamshire.


£20 - £23K per annum with a possibility of a higher salary for a candidate with similar experience.

The client is happy to accept candidates who are interested in an immediate permanent position or they can offer a temp to perm position for the right candidate.

Job Purpose

To support day to day activities within Customer Experience Department to ensure tasks are completed in a timely and effective manner.

Assist the business to ensure customer satisfaction, delivery performance, continuous improvement and the achievement of Customer OTIF (On Time In Full) KPIs.

Skills Required

  • Experience with working with manufacturing planning

  • Knowledge of MS Operating system and sales and shipping processes

  • Developing action plans, publishing KPI results

  • Computer literate

  • Good English

  • Knowledge of problem-solving tools

Main Duties

1.   Organise on-time shipments of repaired customer products according to company service level guidelines.

2.   Document and maintain all current RMA processes, with constant attention to measurable and continuous improvement.

3.   Work with PSC to ensure delivery dates/invoicing are actioned correctly and timely for JDE alignment.

4.   Good understanding of the influencing processes to serve internal & customer performance metrics eg LISC & OTIF

5.   Prioritise RMA products with internal departments setting the schedule

6.   Manage daily expedite/de-expedite requests from customers for standard PO’s

7.   Represent the customer at internal daily status meetings (RTB)

8.   Represent the customer during internal Clean VS planning meetings

9.   Manage and coordinate activities surrounding the customer OTIF calls

10.Manage, maintain and report out OTIF related KPI’s

11.Support action plans relating to OTIF improvements

12.Support all OTIF related customer queries day to day

13.Coordinate with internal planning and Sales Company to serve the customer needs or queries

14.Perform OTIF related administration relating to the operating system/customer portal as required

15.Supporting containment activities

16.Actively participate in HPT

17.Developing relationships with SAT teams

If you want to apply for this position and have the skills required please send your CV to