IT SUPPORT TECHNICIAN
Job description
Job Title: IT Support Technician
Location: Birmingham
Contract Dates: 26/02/2024 – 30/09/2024
*INSIDE IR35*
Role Definition
The Application Development Architect wIT Operations Professional will be responsible for providing business continuity by supporting the End User community regarding the following activities at both their main office location and other remote sites in your region.
• IT Equipment Setup & Handover to Users within the Business
• IT Equipment Asset Management / Stock Control
• Incident Management – Resolving all IT Incidents / Service Requests which are under your remit.
• Basic Network Connectivity Demands
• Basic Network Incident Management Troubleshooting
• Supervise 3rd Party Engineers undertaking installation, configuration, repair and decommission of depot IT.
• Windows Active Directory - Domain Account & Access Rights Management
• New Site Setups & Decommissions
o Network Connectivity – LAN & WAN
o IT Desktop Connectivity – Monitor, Docking Station, Keyboard & Mouse setup.
• Printer Connectivity Demands – Connecting users to printers / Local Contact for Printer Delivery / Collection
• Provide Local Users with IT Guidance
• Provide Support & Assistance to IT Senior Site Manager as and when required.
You will be working in a challenging and diverse customer facing role representing IT by delivering a first-class service and experience.
Strong interpersonal and relationship skills are required to work closely with both managers and employees within the business and colleagues in both IT Site Management and User Engagement teams across the UK.
Time & Task Management are key skills which are required to deliver to strict deadlines to ensure all IT users have appropriate equipment to carry out their roles efficiently.
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