​IT Support Technician – Milton Keynes

Location: Milton Keynes Head Office

Type: Full-Time

Department: IT

Reports to: IT Manager

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The Role

As an IT Support Technician, you’ll be the first point of contact for technical issues, helping colleagues resolve hardware, software, and network problems. You’ll also play a key role in maintaining our IT infrastructure and supporting wider business initiatives.

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Key Responsibilities

• Provide 1st line support to end-users, with occasional involvement in 2nd line tasks.

• Respond to helpdesk tickets via ServiceNow, phone, email, or in-person.

• Troubleshoot and resolve hardware, software, and network-related issues.

• Set up, configure, and maintain desktops, laptops, printers, and mobile devices.

• Perform hardware/software installations and upgrades.

• Assist with network patching and printer support.

• Administer user accounts (e.g. password resets, account creation) via Active Directory.

• Maintain accurate documentation of IT assets (PCs, laptops, mobile devices).

• Participate in pan-European or global IT projects as required.

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What you'll bring

Our client are looking for someone who’s technically capable, customer-focused, and eager to learn. You’ll be working closely with colleagues across departments, so strong communication and problem-solving skills are essential.

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Experience & Knowledge:

• 1–2 years in a 1st line helpdesk or IT support role.

• Windows OS (e.g. Windows 11) and Microsoft Office applications.

• Active Directory, along with VPN and anti-virus solutions.

• PC/laptop hardware and peripherals, including printers.

• Mobile devices and mobile device management tools (Intune preferred).

• Basic networking concepts (IP, DNS, DHCP).

• Experience installing software related to CAD or PLC programming tools is advantageous.

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Personal Attributes:

• Excellent customer service and interpersonal skills.

• Strong analytical and problem-solving abilities.

• Highly organized with attention to detail.

• Clear and effective communication skills.

• Able to work independently and as part of a team.

• Passionate about delivering high-quality support.

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Working Environment

• Based full-time in our clients Milton Keynes head office. Working hours Monday to Thursday 08.00 - 16.45 and Friday 08.00 - 15.30.

• May occasionally require evening or weekend work to support office moves or resolve critical issues.

• Ability to lift and move computer equipment as needed