Job Title: Service Advisor

Perm Position 

Location: Oxford

We are looking for an experienced Service Advisor to join our Oxford branch.

Being the face of the Service Department, planning and co-ordinating the Service activity to meet customer requirements and maximising utilisation and profitability for the department.

Basic salary & OTE:- £30,000 guaranteed in first year (realistic base would be between £26-£28K depending on experience)

Working hours:- 8:00am – 6:00pm

Working hours & Saturday Rota;- Rota basis, at least 1 per month

Team size:- 4 currently (inc manager)

Holiday allowance & lunch break:- 25 days annual leave + bank holidays, 1 hr lunch break (unpaid)

Is a company car included:- No, but will have access to CBS scheme after completion of probation period

Any additional benefits that come with the job:- discount for yourself and family on service, mots & purchase of new/used vehicles, access to medical cover through simply health, high street discounts, pension scheme.

Reports to the Senior Service Advisor / Assistant Service Manager

Key Attributes:

• Listens carefully to customers to build rapport and understand their requirement working both face to face and over the telephone
• Using your understanding to guide the customer towards purchasing the product or products that will best meet their needs
• provides accurate estimates for servicing and repairs, ensuring that the customer is fully aware of the likely costs and timescales involved and setting expectations accordingly
• Introduces the customer to the appropriate technician to discuss details of the work that is required, where this will add value for both the customer and the Centre
• Schedules work to meet customer requirements, taking into account workshop Utilisation targets, job complexity and parts availability.
• Encourages the sale of genuine parts and accessories whenever possible, acting on opportunities to sell additional products/service